• Refunds/Exchanges: Customer satisfaction is our number one priority, so if you’re unhappy with your purchase for any reason, feel free to contact us and we’ll sort it out. Refunds/exchanges will not be issued on no-transfer items for purchases over 2 weeks old. Please remember, rigged mesh items cannot be re-sized, and we provide Demos in different colors for you to sample, so please be sure to try the Demos before making your purchase.
• Double Purchases: If you believe you’ve made a double purchase, (i.e. bought 2 of the same item in the same color) simply send us your transaction details in a NC to yingythingy Resident, or contact us here.
• Discounts and Sales Items (does not apply to store-wide sales): We never place items at a discount (outside of store-wide sales) if the item has already been released at full price. For special sales events we prefer to introduce a new product or in some cases a new colored version of an existing product. Therefore, if you find an item on sale that you had previously purchased for the full price, we will happily refund you the difference if:
1. You made the original purchase not more than 1 month ago
2. The item must still be on sale when you notify us
3. You can provide the following information:
a. Transaction history of your original purchase
b. Name of the place where it is currently on sale
c. Date in which you found the item on sale
Provide all the information in a NC and send to yingythingy Resident.
• Custom work: Currently not available for custom work, but suggestion are always welcome.
• For any issues, questions or concerns, feel free to contact us here.
Thank you for your interest in even.flow! Happy shopping!